Use Terms

Before entering our online store and browsing our website, we invite you to consult the following terms and conditions, which specifically apply to the use of the online store of CHRYSSAFIDIS S.A.

Modification of Terms of Use

CHRYSSAFIDIS S.A. (hereinafter referred to as the "Company") reserves the right to unilaterally modify or update these terms and conditions of transactions carried out through its online store without prior notice, by posting the new terms and conditions on the website of this online store. It is clarified that any changes to the terms do not affect orders that have already been placed.

Provided Information

The Company is committed to ensuring the quality, completeness, and accuracy of the information presented on its website (www.chryssafidis.com), while reserving the right to correct any technical or typographical errors that cannot be foreseen or occur unintentionally. This includes errors in descriptions, product photos (color representation, etc.), and pricing. The Company does not guarantee product availability but undertakes to inform customers promptly about unavailable products.

Limitation of Liability

The Company does not guarantee the availability of products displayed on its website but will inform customers in a timely manner in case an unavailable product is ordered. The online store (www.chryssafidis.com) provides its content (information, names, photos, images, etc.), products, and services "as is."

Under no circumstances shall the Company be liable for any legal, civil, or criminal claims, or any damages (direct, special, or consequential, including, but not limited to, lost profits, lost data, financial compensation, etc.) that may arise from visitors to this website or third parties due to reasons related to the operation or non-operation, use, inability to provide services, or unauthorized interventions by third parties in the content, products, and services available through this site.

Intellectual Property Rights

This website is the official online store of CHRYSSAFIDIS S.A. Unless explicitly stated otherwise (third-party copyrights, partners, and suppliers), all content on this website, including images, text, audiovisual material, graphics, photos, designs, provided services, and products, is the intellectual property of the Company and is protected under Greek, European, and international copyright laws.

Any copying, reproduction, modification, resale, or misleading use of the website's content regarding the true provider is strictly prohibited. Any reproduction, republication, uploading, announcement, dissemination, transmission, or other use of the content in any manner for commercial or other purposes is permitted only with the prior written consent of the Company.

The names, logos, trademarks, text, and audiovisual material representing the Company, its online store (www.chryssafidis.com), and its associated third parties, as well as their products and services, are exclusive trademarks of the Company and/or its partners, protected by Greek, EU, and international laws on trademarks, industrial property, and intellectual property. The display of these elements on the website does not grant any license or right to use them.

User Responsibility

Users of the website (www.chryssafidis.com) agree not to use the Company's website to send, publish, email, or transmit any content that is illegal, harmful, threatening, offensive, defamatory, or violates another person’s privacy.

Security

The Company acknowledges the importance of protecting your personal data and electronic transactions and takes all necessary measures using advanced security technologies to ensure the highest level of protection. All information related to your personal data and transactions is secure and confidential.

Customer Identification

To access your account securely, two identifiers are used: your Login ID (email or username) and your Personal Security Password. These credentials allow secure access to your personal information. You can change your password at any time, and you are solely responsible for keeping it confidential. In case of loss or disclosure, you must immediately notify us, otherwise, the Company is not liable for unauthorized use of your credentials. For security reasons, we recommend changing your password regularly and avoiding easily guessable codes (e.g., birthdates).

Controlled Access (Firewall)

Access to the Company’s servers is protected by a firewall, allowing customers/users to access specific services while restricting access to confidential company data and databases.

Confidentiality of Transactions

Confidentiality is fundamental. The same basic principles that apply to transactions in a physical store also apply to the online store. All information shared by users/members is confidential, and the Company ensures its use is limited to necessary transactions. Measures include:

  • Authorized personnel have access to transaction data only when necessary (e.g., order processing).
  • The Company does not disclose customer details unless authorized by the customer or required by law.
  • If third-party service providers are used, confidentiality is ensured.
  • Customers can request access to their stored data and correction of errors.
  • Users should handle all information as confidential and refrain from disclosing it to third parties.

Customers will only receive newsletters if they explicitly opt-in during registration or by subscribing to the Company’s mailing list.

The online store does not disclose personal data to third parties. Personal data collected during registration is used solely for transaction execution. All information is encrypted and securely stored.

Personal Data Protection

The Company recognizes the importance of protecting user personal data. While visiting www.chryssafidis.com, you may be asked to provide personal information (e.g., name, profession, email, VAT number) to process orders and facilitate communication. The online store complies with Greek and EU data protection laws and implements necessary security measures.

Use of Cookies

The Company uses cookies to enhance and facilitate user experience. Cookies store preferences and technical information to recognize returning users. Detailed information about our cookie policy is available in the Cookies Policy.

Applicable Law

These terms and conditions, as well as any modifications, are governed by Greek law, EU law, and relevant international treaties. If any provision is deemed unlawful, it ceases to apply without affecting the validity of the remaining terms. This constitutes the entire agreement between www.chryssafidis.com and visitors, binding only these parties. Any modification is valid only if made in writing and incorporated herein.

Online Dispute Resolution (ODR)

Since 15/02/2016, Greek legislation (Ministerial Decision 70330/2015) has adopted Directive 2013/11/EU, allowing both consumers and merchants to resolve disputes online through the European Commission's Online Dispute Resolution (ODR) platform.

This Alternative Dispute Resolution (ADR) mechanism enables certified ADR bodies to mediate disputes quickly and cost-effectively. The European ADR body (http://ec.europa.eu/consumers/odr) manages consumer claims and directs them to relevant suppliers. The process is electronic, EU-wide, and user-friendly.

Consumers facing issues with purchases from the online store within the EU may use the ODR platform for out-of-court dispute resolution: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. The designated ADR body for Greece is ECC Greece, located at 144 Alexandras Avenue, Athens, 11471 (info@eccgreece.gr).