FAQ

Orders

  • How can I order one of your products?

    You can order in one of the following ways:
    • By phone, for Athens at 210 4836315-20 and for Thessaloniki at 2310 754681-4..
    • Online 24 hours a day, 7 days a week.
    • By email for Athens at sales@chryssafidis.gr and for Thessaloniki at sales.thess@chryssafidis.gr indicating the product codes you are interested in..
      One of our representatives will contact you for the routing of your order.
    • By FAX, for Athens at 210 4817000 and for Thessaloniki at 2310 751835

  • Where are your stores located?

    You can find us both in Athens and Thessaloniki.
    • Athens: 3 Agriniou Street, Tavros, 17778
    • Thessaloniki: Street DA12a, Block 32, GR.57022
                              Sindos Industrial Zone
                               P.O.B. 1348
    You can see our exact locations on the map by clicking   here

  • Is there a minimum order value?

    At Chrysafidis S.A., we have a minimum order requirement of €100 (excluding VAT), and there’s a good reason for it:

    • Faster Order Processing & Fulfillment – Less time spent picking products means quicker deliveries, ideal for busy professionals.
    • Fewer Transactions, Easier Inventory Management – Streamline your purchases and maintain better stock control.
    • Lower Shipping Costs & Fewer Shipments – By consolidating your orders, you save on logistics costs and reduce delivery frequency.
    • Sustainable Business Practices – Fewer small shipments mean less packaging waste and a lower carbon footprint.

  • What are the payment methods?

    You can complete your payments quickly and conveniently using one of the following methods:
Shipping and deliveries

  • What are the available shipping methods?

    Below you can find the available shipping options:
    • By courier company for orders weighing up to 20Kg.
    • By delivery to a transport agency of your choice (fixed charge 8€)
    • By delivery by our own means, if the order is within Attica (fixed charge 10€)

    * all the above charges do not include VAT

Returns and credit

  • What is the return procedure?

    The return procedure is simple and can be carried out within 3 months from the date of dispatch